Privacy Policy

Gilchrist & Company | Effective Date: June 25, 2026 | Last Updated: June 25, 2026

Gilchrist & Company ("we," "us," or "our") operates a residential property management business serving Dallas-Fort Worth, Austin, and Central Texas. This Privacy Policy explains how we collect, use, and protect information provided through our website, SMS leasing agent, and related services.

1. Information We Collect

We collect the following categories of information when you interact with our leasing agent, website contact forms, or SMS messaging program:

Full name
Phone number
Email address
Monthly household income (self-reported)
Rental history information (eviction history, landlord references)
Property of interest
Message content exchanged with our AI leasing agent (Megan)

2. How We Use Your Information

Information collected is used solely for the following purposes:

Pre-qualifying prospective tenants for available rental properties
Scheduling property showings and coordinating tours
Communicating with applicants regarding their rental application status
Sending SMS messages related to your leasing inquiry via our automated leasing agent
Complying with applicable fair housing and landlord-tenant laws

3. SMS Messaging Program

By texting our leasing agent number, you consent to receive SMS messages from Gilchrist & Company related to your rental inquiry. Message and data rates may apply. Message frequency varies based on your inquiry. You may opt out at any time by replying STOP. For help, reply HELP or contact us at johnmgilchrist@gmail.com.

4. Information Sharing

We do not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes. Mobile phone numbers collected through our website or SMS program are not shared with third parties or affiliates for marketing or promotional purposes. Your information may be shared only in the following limited circumstances:

With service providers who assist in operating our leasing platform (e.g., SMS delivery, data storage), under strict confidentiality obligations
As required by law, court order, or governmental authority
To protect the rights, property, or safety of Gilchrist & Company or others

5. Data Retention

We retain applicant information for up to 12 months following the conclusion of a leasing inquiry or application. After that period, personal data is deleted from our active systems.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at johnmgilchrist@gmail.com or by calling 214-725-9424.

7. Security

We use industry-standard security measures to protect your information. All data is transmitted over encrypted connections (HTTPS). SMS data is processed through Twilio, a SOC 2 certified communications provider.

8. Fair Housing

Gilchrist & Company complies fully with the Fair Housing Act. We do not discriminate based on race, color, national origin, religion, sex, familial status, or disability. Our leasing agent is programmed to decline questions related to protected classes.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: johnmgilchrist@gmail.com
Phone: 214-725-9424
Website: gilchristpropertymanagement.com

This policy applies to all services operated by Gilchrist & Company in connection with residential property management activities.